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SHIPMENT & RETURNS

All orders placed through the online store will be shipped within 1-3 business days. When the shipments are completed, you will be notified of the cargo tracking number via the e-mail you ordered. Shipping is free within Turkey for all your purchases of 1.000 TL or more on our website. For orders under 1.000 TL, 69.90 TL shipping fee will be reflected in the order price. Please check the product during the delivery of the product by cargo. If you see any damage to the product (impact, wetting, etc.), do not take delivery of the product and send it back, or take a report to the delivery officer when receiving it, and send the report to us via e-mail.

For your refund requests, first of all, please send the refund request and reason, your contact information and refund amount request to info@candlelab.com.tr via e-mail. Your return request will be responded to within 7 business days. For all products purchased from our website, you can return the products within 15 days of the invoice date, without giving any reason. We will not accept any return request for products that have been opened, the security label is broken, or even partially damaged products. If the package is opened in 25 kg industrial Soy Waxes, there is no refund. Returns must be made in the original packaging along with the invoice. The products sent to us with a product defect request will be checked within 7 working days and information about the acceptance status will be sent to the specified e-mail address. If the return is accepted, the fee or credit card refund is made within 15 working days.

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